At hastuks.info, we are committed to your satisfaction with our services and educational content. This Refund Policy outlines the circumstances under which refunds are available and the process for requesting them.
Refunds are available for paid services and digital products purchased through hastuks.info within thirty (30) days of purchase, provided the request meets the conditions outlined below. The 30-day period begins from the date of your transaction. After this window closes, refunds are generally not available, except in cases of service failure or billing errors as determined by our team.
You may be eligible for a refund if you have not substantially accessed or utilized the purchased content, if there was a technical error preventing service delivery, or if you were incorrectly charged. Refunds are not available for change of mind after extensive use of materials, unauthorized account access, or violations of our Terms of Service. Digital content, once downloaded or substantially accessed, is generally non-refundable.
To request a refund, please email [email protected] with your order number, purchase date, and reason for the refund request. Provide as much detail as possible to help us process your request efficiently. Our team will review your request within five (5) business days and contact you with a decision.
Upon approval, refunds are processed within seven to ten (7-10) business days. The refund will be issued to the original payment method used at purchase. Please allow additional time for your financial institution to credit the funds to your account, as this varies by bank.
No refunds are available for promotional or discounted purchases marked as final sale, custom services rendered, or content accessed for more than fourteen (14) days. Subscription services are governed by separate terms and may have different refund provisions.
If you disagree with a refund decision, you may escalate your case by contacting us again with additional documentation. We will review escalated requests within ten (10) business days. Our decision on refund disputes is final.
For refund inquiries or to initiate a refund request, contact us at [email protected] with your transaction details.